Privacy Policy
How we collect, use, and protect your personal information
1. Information We Collect
We collect information that you provide directly to us: • Personal Information: Name, email address, phone number, delivery address • Health Information: Test results, medical history (if provided) • Payment Information: Processed securely through encrypted payment gateways • Usage Information: How you interact with our website and services • Device Information: IP address, browser type, operating system
2. How We Use Your Information
We use the information we collect to: • Process and fulfill your orders • Provide customer support and respond to inquiries • Send you test results and important updates • Improve our products and services • Comply with legal obligations • Prevent fraud and enhance security • Send marketing communications (with your consent)
3. Data Security
We take the security of your data seriously and implement industry-standard measures: • Bank-level SSL encryption for all data transmission • Secure servers with 24/7 monitoring • Regular security audits and penetration testing • Access controls and authentication protocols • Encrypted database storage for sensitive information • Compliance with ISO 27001 security standards Your test results are particularly sensitive and are stored with additional security layers accessible only to you.
4. Information Sharing
We do not sell your personal information. We may share your information only in these circumstances: • Laboratory Partners: To process your tests (under strict confidentiality agreements) • Service Providers: For delivery, payment processing, and IT services • Legal Requirements: When required by law or to protect our rights • Business Transfers: In the event of a merger or acquisition • With Your Consent: When you explicitly authorize us to share information
5. Your Rights
Under Saudi Arabian data protection laws, you have the right to: • Access your personal data • Correct inaccurate information • Request deletion of your data • Object to processing of your data • Withdraw consent at any time • Request data portability • Lodge a complaint with authorities To exercise these rights, contact us at privacy@selfwellplus.com
6. Data Retention
We retain your information for as long as necessary to: • Provide our services to you • Comply with legal obligations (minimum 7 years for medical records) • Resolve disputes and enforce agreements • Maintain security and prevent fraud You may request deletion of your data at any time, subject to legal retention requirements.
7. Cookies & Tracking
We use cookies and similar technologies to: • Remember your preferences • Analyze website traffic and usage • Improve user experience • Enable secure authentication You can control cookie preferences through your browser settings. For more details, see our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any information.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Privacy Questions?
If you have questions about our privacy practices or want to exercise your rights, contact our Data Protection Officer at privacy@selfwellplus.com
